Shipping
Orders usually take 2–4 days to process before shipping. Delivery time is usually 1–2 weeks depending on location and carrier updates.
Jules Support
Help Center
Everything you need before ordering — shipping times, tracking, sizing, product questions, returns, and how to contact us.
Tracking
Tracking is sent once your order ships. Please allow a little time for tracking to update after the label is created.
Sizing
Check the size chart on each product page before ordering. If you are between sizes, message us for help choosing the best fit.
Returns / Exchanges
All sales are final unless your order arrives with a major issue. Contact us within 48 hours of delivery if there is a problem with your order.
Product Questions
- Need help with sizing?
- Want to confirm color availability?
- Need photos before ordering?
- Have a shipping question?
Before You Order
- Double check size and color before checkout
- Make sure your shipping address is correct
- Review product notes on the product page
- Reach out first if you need help choosing
Contact Us
Need a fast answer before ordering? Reach out and we’ll help with fit, colors, product details, or shipping questions.